Live chat option has become the most popular for majority of the businesses. Despite giving the best and exceptional customer service, and providing support to your potential customers live chat also helps to increase both conversions and sales for many reasons. Continue reading “Live chat increases sales and conversions for online businesses.”
Customers prefer live chat
Here we are stating a simple fact : Customers love live chat
According to the survey conducted by Forrester research, it was stated that 44% of the online customers say that having a live chat available while making an online purchase is one of the most important features a website can offer.
The basic thumb rule in sales, is to make your customers happy. Hence giving them the basic website functionality which they want and being available for them on the customer service channels where they are the most comfortable is crucial.
Live chat acts to be an intermediate step between the conventional call center and more 21st century technologies like social media.
However regardless of which channels your customers are preferring, having live chat on your website is surely more convenient than making consumers move to another site before they are able to make a purchase.
Live chat provides your clients, visitors and the potential prospects with real time answers to all their queries and concerns. Live chat is there at your website round the clock and all 365 days of the year! It usually happens that the visitors need assistance at odd hours. With live chat they are happy as they know that they are not alone on their shopping excursion and there is someone at the website, who will be more than happy to help them out, in case any assistance is required.
Hence with live chat your customers are more happy and satisfied.
So get the powerful icon, live chat at your website and delight your customers.
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Live chat reduce customer support and sales costs
Having a live chat option at your website is all about being available to your customers. Apart from providing an exceptional customer service live chat also helps to build trust and faith in your business and increase revenues from your online business. Continue reading “Live chat reduce customer support and sales costs”
Live chat and its advantages
Adding live chat to your business site not only helps your business website but also allows you to reduce customer service response time and enhance customer satisfaction. It is usually seen that majority of the businesses fail to efficiently use their website to their fullest potential in imparting information to the potential customers. Continue reading “Live chat and its advantages”
Hire people who acts like people- Don't let the robots win.
If someone is contacting your company, it hardly matters if your company is B2B or B2C, they are basically in search of H2H interaction that is human to human. Continue reading “Hire people who acts like people- Don't let the robots win.”
With live chat enjoy customer service anywhere, anytime
Fast customer service does matters. There was a recent survey report which showed 69% of the customers said that good customer service experience means a fast solution of the problem. Continue reading “With live chat enjoy customer service anywhere, anytime”
How can you multitask with live chat?
Live chat is there at your website to provide you with the exceptional customer service. It provides instant replies to all the questions and concerns of your customers, visitors and potential prospects. Continue reading “How can you multitask with live chat?”
Why to have live chat at your website?
Are you giving a thought of adding live chat to your website? Live chat service opts to do more than just provide quick and painless customer service, depending upon your business. If implemented and used in the correct way it can hike conversions, number of returning visitors and thus revenues. Continue reading “Why to have live chat at your website?”
Customers service with live chat!
Quality customer service is the buzz of the market. But to give that awesome quality service you need to make decisions, paths to be chosen and if you go on the right track then you are to reap the rewards. Continue reading “Customers service with live chat!”